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Frequently Asked Questions
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Browse Through the List of Questions Frequently Asked by Clients About Our Managed WordPress Hosting.
We Have Answered Them All Here!
General Frequently Asked Questions
What Exactly is WPConn
WPConn is the World’s leading provider of Managed WordPress Hosting. More information about WPConn can be found on our About Us page.
How Do I Order for a Service from WPConn?
Placing an order with WPConn is extremely simple. Simply visit our WordPress Lite or WordPress Pro Hosting details page, select a hosting package of your choice, enter the domain you want to host, enter your personal or business information, make your payment and you are good to go. Our order system is automated and easy to use. Needless to say, you may also contact our support team to place your order.
How Do I Make Payment?
Once you have placed your order, an invoice will be generated and sent to you with instructions on how to make payment depending on the payment method you have selected.
Which Payment Methods Do You Support?
Absolutely! If you feel the RAM and CPU cores provided with your WordPress Hosting package are not enough, you can always order for more at an additional cost.
How Do I Know that You Have Received My Payment?
Regardless of the method you use to complete your payment, we shall send you a “payment received” confirmation email immediately we receive your payment.
How Long Does It Take to Activate My Services?
Our system is fully automated. As such, we shall automatically provision and activate your account instantly after receiving your payment.
How Do I Get My Account Details After Making Payment?
Immediately after activating your account, we send you an automated mail containing all information about your new service or product.
Do You Offer a Free Trial?
Unfortunately No? However, we offer a full refund if you are not satisified with our services within 30 days of signing up.
Do You Offer any Money Back Guarantee
Absolutely! We offer a 30 days money back guarantee. Therefore, we shall give you a full refund of your maney if you are not satisified within 30 days of signing up. However, this does not apply to domain names and SSL certificates. This is because you can always migrate with these and use them with any new provider you migrate to.
Which Form of Customer Support Do You Offer?
Our Customer Support Team is available 24 hours a day 7 days a week to offer you all the support you need.
WordPress Hosting Frequently Asked Questions
What is WordPress Lite?
WordPress Lite is our form of managed WordPress Hosting which does not include the free SiteLock daily malware scan and CodeGuard daily cloud backup.
What is WordPress Pro?
WordPress Pro is our form of managed WordPress Hosting which includes the free SiteLock daily malware scan and CodeGuard daily cloud backup.
Can I Upgrade My WordPress Lite Package to WordPress Pro?
No. However, you can switch from a WordPress Lite package to a WordPress Pro package. If you need to switch to a WordPress Pro package, you will need to signup for the desired WordPress Pro package and transfer your website from the previous WordPress Lite hosting account to your new WordPress Pro hosting account.
Can I Upgrade or Downgrade From One Package to Another?
No. You will need to signup for your new package of choice and then transfer your website from the old hosting account to the new one. Nonetheless, you can upgrade or downgrade resources like RAM and CPU cores.
Do You Offer Any Free WordPress Themes and Plugins
Yes. Through your WordPress admin dashboard, you can install thousands of free themes and plugins from the WordPress repository.
What If I Want to Install my Premium Themes and Plugins?
No problem! If you have a premium theme or plugin you have purchased, you can always upload and install it through your WordPress admin interface.
Can I Upgarde the RAM and CPU Cores of My Hosting Package?
Absolutely! If you feel the RAM and CPU cores provided with your WordPress Hosting package are not enough, you can always order for more at an additional cost.
Do You Offer Dedicated IP Addresses?
Yes. You can order a dedicated IP address for your website at an additional cost. Of course your hosting account comes with a free shared IP address.
Does WordPress Hosting Include a Free SSL?
Yes. All Managed WordPress Hosting packages come with our free SSL certificates.
Can I Install My Own Premium SSL Certificate?
Yes. You can install your premium SSL Certificate through our easy to use management dashboard. It does not matter whether you purchased the certificate from us or somewhere else.
Do I Get Any Free Domain Name?
Oh yes! We offer free domain registration and transfer for each of our hosting accounts. The free domains are limited to the .com, .net, .org, .info, .biz, .click and .name domain extesions.
Do You Offer FTP Access?
No. We do not offer FTP access with Managed WordPress Hosting.
How Do I Manage My WordPress Hosting Account then?
Your WordPress Hosting account comes with any easy to use management control panel which you can use to manage all aspects of your hosting account.
Do I Get Any Personalised Email Accounts?
Definitely yes! Every managed WordPress hosting package includes free personalised email accounts.